At Ferinay, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
- Full Name
- Email Address
- Phone Number (if provided)
- Company/Business Name (if provided)
- Any information you include in your message
- Technical data such as IP address, browser type, and cookies
2. How We Use Your Information
- Respond to your inquiries or requests for quotes
- Improve our website and services
- Maintain records of communication
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share limited data with:
- Email service providers to deliver responses
- Hosting and analytics providers to maintain website functionality
4. Data Storage & Retention
We securely store your information for up to 12 months unless required by law to keep it longer. After this period, it is deleted or anonymised.
5. Your Rights (POPIA)
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent to data processing
- Lodge a complaint with the Information Regulator (South Africa)
6. Cookies & Tracking
Our site may use cookies to improve functionality and user experience. You can disable cookies in your browser settings.
7. Contact Us
For privacy-related concerns, email us at: info@ferinay.co.za